Contact Information
Company Information
- Product homepage: https://www.finclip.com
- Company website: https://www.finogeeks.com/
- 19F, Cuilin Building, No. 10 Kaifeng Road, Futian District, Shenzhen
- 0755-86967467
- contact@finogeeks.com
- Zhihu
- Github
- Gitee
Pre-sales Inquiry
- Pre-sales hotline: 0755-86967467 ext. 1
- Pre-sales email: sales@finogeeks.com
After-sales Operations Support
- After-sales hotline: 0755-86967467 ext. 2
- After-sales email: support@finogeeks.com
Incident Response SLA
| Priority | Description | Response Time |
|---|---|---|
| P0 | System unavailable, core functionality interrupted | Respond within 30 minutes |
| P1 | Partial functionality abnormal, affecting business | Respond within 2 hours |
| P2 | General issue, not affecting core business | Respond within 1 business day |
| P3 | Inquiry, optimization suggestions | Respond within 3 business days |